A machine that will not drain may have a blocked filter, kinked hose, pump problem or fault elsewhere in the appliance.
Understanding the issue
A machine that will not drain may have a blocked filter, kinked hose, pump problem or fault elsewhere in the appliance.
What to check
Switch off and unplug the appliance before accessible user-maintenance checks. Follow the manufacturer's instructions because opening a filter can release a significant amount of water.
When to get advice
If the machine contains hot water, shows an electrical fault or the pump cannot be accessed safely, arrange repair rather than dismantling it.
This is general information, not a substitute for inspecting your property. Do not work on gas equipment or live electrical parts unless appropriately qualified. If there is immediate danger, call 999. If you smell gas or suspect a gas escape, leave the affected area and call the National Gas Emergency Service on 0800 111 999 from a safe location. Do not operate electrical switches or use naked flames.
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