Severe shaking or a machine moving across the floor should not be ignored. Stop the programme using the normal controls if safe, and keep clear rather than holding the machine in place. Do not reach behind a moving appliance or touch wet electrical connections.
Stop a machine that is moving unsafely
Severe shaking or a machine moving across the floor should not be ignored. Stop the programme using the normal controls if safe, and keep clear rather than holding the machine in place. Do not reach behind a moving appliance or touch wet electrical connections.
Note recent changes
Note whether the issue began after a new installation, a house move or a particular type of load. An uneven load, installation problem or mechanical fault can produce similar symptoms. A single observation does not establish which applies, especially if the problem has become progressively worse.
Use only user-level instructions
Consult the correct user manual for loading and installation information. Do not remove panels, alter internal components or tip a heavy appliance to investigate. If transit fixings or levelling are suspected after installation, ask the installer or engineer to check rather than following a generic video for another machine.
Explain the installation and access
Tell TradesFix the make, model and Liverpool postcode, whether it is freestanding or integrated, and any leaks, grinding sounds or error messages. Mention stacked appliances and restricted access. A repair assessment should establish the cause before a replacement machine or major part is recommended.
This is general information, not a substitute for inspecting your property. Do not work on gas equipment or live electrical parts unless appropriately qualified. If there is immediate danger, call 999. If you smell gas or suspect a gas escape, leave the affected area and call the National Gas Emergency Service on 0800 111 999 from a safe location. Do not operate electrical switches or use naked flames.
Official guidance
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