Emergency Advice GUIDE

Locked Out of Your Home: What to Do

Safe, practical steps when you cannot get into your property.

Quick answer

Before arranging forced entry, check whether another authorised key holder can help and confirm you are at the correct access point.

Understanding the issue

Before arranging forced entry, check whether another authorised key holder can help and confirm you are at the correct access point.

What to check

A locksmith may ask for evidence that you are entitled to enter the property. Non-destructive entry may be possible depending on the lock and circumstances.

When to get advice

If there is an immediate danger inside—such as a child at risk or fire—contact the appropriate emergency service rather than treating it as a routine lockout.

Safety first

This is general information, not a substitute for inspecting your property. Do not work on gas equipment or live electrical parts unless appropriately qualified. If there is immediate danger, call 999. If you smell gas or suspect a gas escape, leave the affected area and call the National Gas Emergency Service on 0800 111 999 from a safe location. Do not operate electrical switches or use naked flames.

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